Think of the hmv.com 'Help' pages as a helpful member of staff in a shop! We’re here to answer your questions and make shopping on this site as easy and enjoyable as possible.

Any queries or problems you may have with an online order should be answered here. But if you can’t find what you’re looking for, then please call us on 0845 603 8576 (we're open 9am - 6pm Monday to Friday), or drop us an email.

Finding the information you need is easy – just look through the ‘Help Categories’ menu on the left.

Want to place an order?

The best way to place an order is via the web site - it's fully secure so there is nothing to worry about. You'll also receive emails on how your order is progressing. However, if you want to place your order by phone, give us a call on 0845 603 8576 (we're open 9am - 6pm Monday to Friday). Also give us a call if there is anything on the web site that you can't find, and we'll be happy to do a search for you.

Your Order

If we’ve sent you a shipping confirmation email, it means that your order is now on its way to you. You should get it 2-5 days after the email but occasionally it can take up to 14 days. Please do us a favour and don’t contact the customer services department until 14 days are up – then we’ll be more than happy to look into why it hasn’t arrived.

Exchanges

We'll happily refund items, but unfortunately we can’t exchange them. If you change your mind about something you’ve had delivered, please send it back to us. For further details check out our returning items section and just place a new order for your preferred alternative.

HMV Gift Cards and E-Gift cards

At the moment we can’t accept HMV Gift Cards as payment when you shop online – it’s a legal issue that we’re working on - but they’ll be welcomed in any of our high street stores. We have got an alternative though – check out the E-Gift certificates on the website.

Thank you for visiting us. We hope you find what you’re looking for and hope you’ll be back again soon.