Availability

Each product page gives a 'usually ships' time which is an indicator (not a guarantee) on how long it will take us to ship your order.

If an item is out of stock with us at the time of your order, we will place an order from our suppliers. We keep in close contact with our suppliers and place orders with most of them on a daily basis.

If your order status is 'Special Order' then you can rest assured that the utmost is being done to acquire your item, though delays may occur if the item is out of stock with the suppliers.

PLEASE NOTE: We endeavour to bring our customers the best value we can by running special offers throughout hmv.com, but please remember stocks are limited and subject to availability. Certain items may also be restricted to one copy per customer, and this will be indicated on the web site. In these circumstances, we may amend your order prior to despatch. We update our web site as quickly as possible in order to minimise disappointment. The price at which the goods are offered for sale are as displayed in your shopping basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Your payment card will not be charged until your order is shipped. We ship orders 6 days a week (Monday to Saturday).

New Release Products

We aim to despatch new release products 1-2 working days before the release date in order for you to receive them on the date of release.

Prices may change prior to the release date. We will ensure that your order is amended before it is shipped to the current price displayed on the site.

Limited Products

On some occasions, goods can be limited to a small number of copies. Products will state "one copy per customer". Any orders placed for multiple copies will be amended to one copy. We will also cancel orders that are placed separately for the same item. This is in the interests of fairness for all of our customers. This generally applies to 7" singles as they are frequently produced in small numbers.

Signed Products

We are happy to offer products that are signed by the artist(s). Unfortunately the number of copies are always very limited which means we cannot guarantee that every customer will receive the signed version. In these instances, orders are selected on a random basis.

It is advisable to order these limited items individually as other products in your order may cause a delay.

Please be aware that multiple orders/copies for signed goods may not be completely fulfilled and the quantities may be changed. This is in the interests of fairness and makes the chance of receiving a signed copy as equal as possible for all of our customers.