Product Recalls

At HMV and Fopp, we are committed to ensuring that all products sold through our stores and hmv.com meet the highest quality and safety standards. Occasionally, a product may need to be recalled due to unforeseen issues.

This page provides the latest information on any product recalls affecting items purchased from HMV and Fopp.

HOW WE NOTIFY CUSTOMERS

We aim to notify customers of recalls as quickly as possible through:

• Email notifications (if contact details are available)
• In-store signage
• Updates on this page

WHAT TO DO IF YOU HAVE A RECALLED PRODUCT

• Check the details: Confirm that your product matches the affected product name, batch number, or other identifiers listed.
• Stop using the product: If advised in the recall notice, discontinue use immediately.
• For online purchases: Contact our Customer Service team via our Help Centre for assistance with returns and refunds.
• For in-store purchases: Visit the store where you bought the item with the product and proof of purchase.

CURRENT PRODUCT RECALLS

We are not currently aware of any product recalls affecting items sold by HMV or Fopp.

If a product recall is issued, details will be published on this page as soon as possible, including information on affected products and the steps customers should take.

For information on previous recalls, please visit the Product Recalls Archive. 

CONTACT US

If you have any questions or concerns about product recalls, please contact our Customer Service team via our Help Centre.