Privacy Notice: UK

Thank you for choosing HMV and FOPP. We value your trust and are committed to protecting your privacy. This Privacy Notice applies to your interactions with us, including through our apps, both online at hmv.com and fopp.com, in-store at our HMV and FOPP stores in the United Kingdom, and via any other means of communication you use to interact with us. Please read this Privacy Notice carefully.

COMMITMENT TO PRIVACY

We are committed to protecting your personal information and keeping it secure. This Privacy Notice explains how we, along with our affiliates, collect, protect, and use the information you provide. It also details how this information helps us enhance our products and services, both online and in-store, for all our customers.

HOW WE USE YOUR INFORMATION

The personal information you provide, along with data from your interactions with our websites, helps us better understand our customers. This includes your preferences both as a group and individually. With this knowledge, we can recommend products and services that suit your needs.

PLAIN LANGUAGE APPROACH

This Privacy Notice uses clear and concise language to explain how we collect and use your personal information. We avoid using technical jargon whenever possible.

TRADING NAMES

The HMV Shop, HMV, and FOPP in the United Kingdom are trading names of Sunrise Records and Entertainment Limited.

DATA CONTROLLER

Sunrise Records and Entertainment Limited, whose registered address is at Mermaid House, Puddle Dock, Blackfriars, London, EC4V 3DB, United Kingdom, is the data controller responsible for the processing of your personal information.

DEFINITIONS

• ‘Privacy Notice’ refers to this Privacy Notice – United Kingdom, as may be updated periodically.
• ‘we’, ‘us’, and ‘our’ refers to Sunrise Records and Entertainment Limited.
• ‘our websites’ refers collectively to hmv.com and fopp.com, and individually to each website, as applicable.

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INFORMATION WE COLLECT

We are committed to collecting, storing and processing your personal information in compliance with the General Data Protection Regulation (GDPR) 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 (as amended), and any other applicable data protection laws. The information we collect may include, but is not limited to:

• Website Usage Data: Information about your computer and your visits to and use of our websites, such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
• Search and Preference Data: Data related to the searches you complete and preferences you select when using any of our websites.
• Registration Information: Details you provide when registering on any of our websites, including your name and email address.
• Subscription Information: Data you provide for subscribing to our email notifications and/or marketing emails. including your name and email address.
• Profile Information: Information you provide when completing your profile on any of our websites, such as your name, email address, telephone number, mobile number, and date of birth.
• Purchase and Transaction Data: Information related to purchases you make on our websites or any other transactions, including your name, email address, physical address, phone number, and payment details.
• Store Purchase Information: Information collected when you buy products or services from us in any of our stores, including data provided when ordering items in a store.
• Promotional Participation Data: Information you provide when participating in promotions, prize draws, competitions, customer surveys, and questionnaires.
• Social Media Interaction Data: Information gathered from your interactions with us on social media platforms.
• App Installation Data: Information collected when you install any of our apps.
• Communication Data: Data you provide when contacting us in writing, email, chat or by phone.
• Additional Information: Any other personal information you choose to share with us.

Additionally, we may receive information about you from third parties who are legally authorised to disclose that information (e.g., such as from local loss prevention retail schemes).

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LAWFUL BASIS

We only process your data when we have a legal reason to do so. This includes:

• Contracts: When you use our services.
• Your permission: When you agree to us using your data.
• Our legitimate interests: To provide you with the best service and protect our business.
• Legal requirements: To comply with laws and regulations.

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HOW WE PROCESS DATA AND WHAT LAWFUL BASIS DO WE RELY ON

We process your personal data for a variety of reasons, depending on how you interact with us, including:

Performance of a contract with you.

• Order Processing: To manage the delivery of goods ordered online or in person, such as in-store purchases.
• Order Updates: To contact you to provide updates on your orders, such as shipping status, delivery delays, or changes to your orders via email and/or text message.
• Returns Processing: To process returns of goods that you have purchased from us.
• Contract Fulfilment: To carry out any agreements between you and us.
• Account Management: To operate and manage any account you hold with us.
• Behavioural Analysis: To analyse your shopping behaviour and improve our products and services.
• Feedback Requests: To request feedback on our services.
• Transaction Processing: To handle your purchases.
• Customer Support: To respond to queries, refund requests, and complaints.
• Legal Compliance: To meet legal and regulatory requirements.

You have given consent.

• Marketing Communications: With your consent, to send you information about products and services we believe may interest you, or to conduct market research.
• Third-Party Communication: With your consent, to share your details (including name, email, phone number, address, and date of birth) with third parties who need this information to deliver prizes from competitions or prize draws.
• Marketing Opt-In Confirmation: To confirm your preferences for receiving marketing communications.

Necessary for our legitimate interest.

• Personalised Experience: To tailor your browsing experience on our websites.
• Identity Verification: To verify your identity and prevent or detect fraud.
• Electronic Receipt Processing: To generate, store, and send you electronic receipts via email (e-receipts) for your purchases.
• Feedback: We distribute online feedback forms in order to access and enhance our operational efficiency.

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MARKETING CONSENT

We will only use your data for marketing communication purposes if you have explicitly given consent, such as by ticking a box during account registration, opting in through your account settings, or subscribing to our mailing lists. With your consent, we may contact you with offers and information about our products and services.

You can provide or withdraw your consent by:

• Ticking relevant boxes when signing up to our websites.
• Opting out in our preference centre by clicking on the unsubscribe link in marketing emails.
• Adjusting your marketing preferences in your online account settings.
• Contacting us via email using the online orders option.

If you wish to opt-out of marketing communications, please follow the instructions provided in our communications or Contact Us directly.

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CCTV AND BODY-WORN CAMERAS

For enhanced security and safety, we use Closed-Circuit Television (CCTV) and body-worn cameras in selected stores. These measures are in place to protect our customers, employees, and property.

Purpose of CCTV and Body-Worn Cameras:

• To prevent and detect crime.
• To safeguard the safety and security of customers and employees.
• To monitor and improve the quality of service provided in our stores.

Data Collection:

• CCTV cameras capture video footage of activities within our stores. This footage is used exclusively for security and safety purposes.
• Body-worn cameras which record both audio and video may be used by staff in selected stores to record interactions with customers and staff for security and training purposes.

Data Storage and Access:

• CCTV footage and recordings from body-worn cameras are stored securely and access is limited to authorised personnel only.
• Footage is retained only for as long as necessary to fulfil its purpose and is then securely deleted or archived in line with our data retention policies. Your Rights:
• You have the right to request access to CCTV footage or body-worn camera recordings that may contain your image. Please direct such requests to our Data Protection Office using the contact details provided in this Privacy Notice.
• We will manage these requests in accordance with applicable data protection laws and ensure that any disclosure of footage is handled appropriately.

The addition of the specific information requirements (date, time, store, and identifying information such as a recent photograph) will help streamline the process of fulfilling requests and ensure that the correct footage is retrieved. We may not be able to identify you or locate the relevant footage if information is not sufficient.

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EVENT PERFORMERS

We occasionally collaborate with individuals to host live performances in our stores, typically called hmvlive&local and fopplive&local events. If you express interest in performing at one of our stores, staff in our stores may collect certain personal information from you to assess your suitability for an event. You can also submit your personal information through an online form on hmv.com.

Full details of our hmvlive&local and fopplive&local initiative, which includes the Terms and Conditions for any artist or performer who appears at an event see HERE.

Purpose of Collecting Personal Details:

• When you approach us with an interest in performing, we may collect your name, contact information such as phone number and email address, and details about your experience and past performances.
• If you are selected to perform, we may gather additional personal information, including identification details, and any specific requirements related to the proposed event.

Data Collection and Use:

• The information you provide allows us to evaluate your suitability for performing in our stores, considering factors such as experience and style.
• If selected, your details will be used to coordinate the event, including managing logistics and communicating event details.
• We may contact you regarding future performance opportunities or related events. If you do not wish to be contacted, please advise the management of the relevant store.

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EVENT PHOTOGRAPHY AND SOCIAL MEDIA

Occasionally, we host events in our stores, such as live music performances, listening parties, themed dress-up events, and more. While these events are primarily attended by those who are aware of them and some of them are ticketed events, there may also be individuals who are present in the store incidentally, and not directly participating. During these events, photos and videos may be taken, which could include images of these individuals at the event and in the background. When there is an event in any of our stores, this is clearly signposted at the entrance(s) to the store.

Purpose of Photography and Video Recording:

• To capture and promote the events we host in our stores.
• To share highlights and engage with our community through social media platforms, including but not limited to; Facebook, Instagram, X, TikTok.

Data Collection and Use:

• Photos and videos taken during these events may feature individuals who are present in the background.
• Such media may be used for promotional purposes, including sharing on our social media channels, our websites, and other marketing materials.

Consent and Your Rights:

• By attending our events, you consent to the possibility of being photographed or recorded, this consent is obtained under legitimate interest. These images or videos may be shared on social media and other platforms for promotional purposes.
• If you do not wish to be featured in any photos or videos, please notify our staff upon arrival. We will make reasonable efforts to accommodate your request and ensure that you are not included in any photography or recordings.
• If a photographer approaches you and offers to take your photograph, and you do not wish to be photographed, please feel free to decline the offer.
• If you discover that you have been featured in photos or videos and would like them removed from our social media or other channels, you may submit a request to our Data Protection Office. Please use the contact details provided in this Privacy Notice. We will address your request in accordance with applicable data protection laws.

We ask that members of the public seek permission before taking photographs or recording videos in our stores. However, we acknowledge that this does not always occur, and we have no control over how or where these images may be shared or posted. Please note that such images may be taken at any time, not solely during events.

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SOCIAL MEDIA

We actively engage with both customers and potential customers to promote our products and events through various social media platforms, including but not limited to; Facebook, Instagram, X, TikTok, Discord, LinkedIn. This section explains how we manage personal data in connection with our social media activities.

Purpose of Data Collection and Use:

• To interact with customers, respond to inquiries, and provide customer support through social media channels.
• To promote our products, services, and events by sharing content, such as images, videos, and other media, on our social media pages.
• To conduct marketing campaigns, prize draws, and promotions that may involve collecting and processing personal data, including names, usernames, and contact information.
• To analyse interactions and engagement on our social media pages to enhance our services and improve the customer experience.

Data Collection and Use:

• We may collect personal data when you interact with us on social media, such as when you like, comment on, or share our posts, send us direct messages, or participate in our promotions.
• We may also gather publicly available information from your social media profiles, in accordance with the platform’s terms of service and your privacy settings.

Data Sharing:

• Personal data collected through social media interactions may be shared with social media platform providers as governed by their respective privacy notices.
• We do not sell or rent your personal information to third parties for marketing purposes. However, we may use social media advertising tools to target relevant audiences based on their interests and behaviours as identified by the platform.

Your Rights and Choices:

• You have control over the personal information you share with us on social media by adjusting your privacy settings on the respective platforms.
• You can manage your social media preferences, including opting out of certain types of communication or data sharing, through the settings provided by each platform.

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LOCAL ARTISTS

When local artists (generally but not exclusively, singers and bands) request we sell their products in our stores, we need to collect their personal details to review the opportunity and facilitate the stocking of their goods and to manage our business relationship.

For details of our Local Artist initiative see HERE.

Purpose of Collecting Personal Details or local arrtists and/or their representatives:

• To prepare and manage agreements for stocking and selling their products.
• To contact them regarding their products and services.
• To process and pay invoices related to their goods.
• To maintain accurate records of our business transactions.
• To assist with promotion of the products.

Data Collection and Use:

• We collect personal details such as names, contact information, and bank details.
• This information is used solely for the purpose of managing our agreement with them, processing payments, and handling any necessary communications.

Data Storage and Access:

• Personal details are accessible only to authorised personnel involved in managing agreements and transactions.
• We retain this information for as long as necessary to fulfil our contractual obligations and comply with any legal requirements, such as maintaining records for accounting purposes.

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PAYMENT PROVIDERS

WorldPay: For all financial transactions at Fopp and HMV stores, and hmv.com, we use WorldPay (UK) Limited as our payment services provider. We share your information with WorldPay only as necessary to process your payments, handle refunds, and address any related complaints or queries.
WorldPay Privacy Centre

PayPal: WorldPay also handles payments made by PayPal.
PayPal Privacy Statement

Klarna: To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find HERE. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice.
Klarna Privacy Notice

Your data will be retained by the relevant payment provider in accordance with their data retention policies.

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INFORMATION SHARING

We share your information in the following circumstances:

• If you register with our websites or use our services, we may share your information with affiliates involved in providing certain services. Details of these affiliates are listed under Affiliate Details.
• We share your information with payment service providers to facilitate the processing of purchases made on hmv.com. Details of these providers are listed under Payment Providers.
• We share your information with delivery service providers to ensure the delivery of purchases made on hmv.com. Details of these affiliates are listed under Affiliate Details.

We will use your information solely as described in this Privacy Notice. We will not sell, rent, or disclose your information to others for marketing purposes without your explicit consent.

We may also disclose your information:

DATA RETENTION

We will retain your personal information only as long as necessary to fulfil the purposes for which it was collected. This includes, for example, to comply with legal obligations. If the law requires or permits us to retain your information for longer periods, we will do so accordingly.

COOKIES & TRACKING

Our websites use cookies and other tracking technologies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Please refer to How we use cookies to manage and learn more about how we use cookie data.

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we use your IP address and User Agent (which is a string of text sent by your web browser or application to our website during interactions), to collect non-personal information about your activity on hmv.com. When you visit hmv.com, your IP address and User Agent are assigned a random ID using SHA256 encryption. Once this encryption process is complete, the raw IP address and User Agent data are deleted. This tracking method ensures no personally identifiable information is captured and does not rely on cookies.

HOW INFORMATION IS KEPT SAFE

We implement stringent technical and organisational security measures to protect the personal information you provide. These measures are designed to prevent loss, unauthorised access, or unlawful processing of your data. Your information is kept confidential and stored on a secure, password-protected server that is shielded by a firewall. Despite our best efforts to secure your data, please note that we cannot guarantee the absolute security of information transmitted over the internet.

We (or our affiliates acting on our behalf) may store or process your information within the European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR) 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 (as amended), and any other applicable data protection legislation.

YOUR RIGHTS

You have several rights concerning your personal information, including:

• Subject Access Request: The right to request access to and obtain a copy of your personal information.
• Right To Rectification: The right to correct or update your personal information if it is inaccurate or incomplete.
• Right to Erasure: The right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• Right To Object: The right to object to the processing of your personal information in certain circumstances.
• Right To Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another organisation (if applicable).
• Right To Restrict Processing: The right to restrict the way your personal information is used.

MISUSE OF PERSONAL DATA

Improper collection or misuse of personal information is a violation of this Privacy Notice. If you suspect any misuse of personal data, please report it to our Data Protection Office using the contact details provided in this Privacy Notice.

RIGHT TO BE FORGOTTEN

• When you request an hmv.com account closure and have a registered account with us, the account will be closed.
• When you request an hmv.com account deletion and have a registered account with us, the account will be deleted, along with all your order details.
• When you request an hmv.com account closure and data deletion, and have a registered account with us, the account will be deleted, and all your order details will be disassociated.
• When you request data removal or deletion, all the data we hold will be deleted.
• When you request a Right to be Forgotten, the data we hold will be deleted, along with any data we have made public or shared, using reasonable efforts to facilitate this request.
• When you request a careers.hmv.com account closure and have a registered account with us, the account will be closed.
• When you request a careers.hmv.com account deletion and have a registered account with us, the account will be deleted.

DATA PROTECTION OFFICE

If you wish to exercise any of your rights in relation to your personal information, please send your request to our Data Protection Office in writing via any of the following means:

• email: dataprotection@hmv.co.uk
• Post: Data Protection Office, Sunrise Records and Entertainment Limited, Mermaid House, Puddle Dock, Blackfriars, London, EC4V 3DB, United Kingdom

If you are dissatisfied with how we handle your personal information or our privacy practices as described in this Privacy Notice, you have the right to contact the Information Commissioner’s Office (ICO). Further information, including contact details, is available at ico.org.uk.

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EMAIL COMMUNICATIONS

The following disclaimer is appended to every non-marketing email we send to external email addresses:

DISCLAIMER: This email message is confidential and for use by the addressee only. If you are not the intended recipient, please retain confidentiality, delete the message, and advise the sender immediately of the error in transmission. Please then delete the message from your computer. Internet emails are not necessarily secure. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the sender in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

Companies with company numbers: DKB Group Holdings Limited (11914017), DKB Managed Services Limited (11968180), DKB Toys and Distribution Limited (13201192) and Sunrise Records and Entertainment Limited (11805729). Registered in England and Wales with registered offices at Mermaid House, Puddle Dock, Blackfriars, London, EC4V 3DB, United Kingdom. Sunrise Records and Entertainment Ireland Limited (738195). Registered in Ireland with registered office at 18 Henry Street, Dublin, DO1 WA24, Ireland. Sunrise Records & Entertainment Belgium BV (BE 0805.283.310). Registered in Belgium, with registered office at Silversquare Antwerp Tower, Frankrijklel 5, 2000, Antwerpen, Belgium.

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DISCLOSURE ON QUIVIDI ANONYMOUS MEASUREMENT SYSTEM

Sunrise Records and Entertainment Limited, as data controller, uses digital advertising systems located at selected retail stores in the UK, Ireland and Belgium that are equipped with a counting and measurement system produced by the company Quividi SAS.

The software does not record and does not broadcast any image or video; it only collects anonymous numerical descriptors in order to identify the number of bystanders at any given moment and their demographic composition (by way of gender and age estimate).

The images detected by the software are never stored. From a technical standpoint, each image is present only in the volatile memory of the computer for a very short period of time and then immediately overwritten without any recording. All the anonymous data generated and collected by the counting and measurement systems of the audience are treated exclusively with IT systems, encrypted and sent securely to the servers hosting the service.

The aggregate information is treated exclusively by us in compliance with the provisions of the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended.

Further details on how Quividi process the anonymous data can be found in the Quividi Privacy Notice which is available in the Affiliate Details section below.

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MENTION ME

We use a referral marketing programme from Mention Me Limited, Kennington Park, 1-3 Brixton Rd, London, SW9 6DE, United Kingdom. Through the Mention Me programme we enable you to recommend hmv.com to your friends. We then reward both you as the referrer and your referred friend, when your referred friend also becomes a customer of hmv.com.

For this purpose, your name and email address as the referrer will be shared with Mention Me in compliance with the GDPR so that Mention Me can operate the service on our behalf.

Once you make a purchase on hmv.com, an overlay will be shown. You can then freely decide whether you want to recommend someone or not. If you decide to do so, you will have the option of sending a personally created link to a friend by email, via Facebook, SMS or WhatsApp. Afterwards, both you and your recommended friend receive a reward for the recommendation, provided that the recommended friend has placed an order on hmv.com.

For this purpose, we will share personal data from you (email address, name and order details) in encrypted, pseudonymised form with Mention Me, so that you can participate in this programme. This makes it possible to determine which customer is the referee of a new customer and who should receive a reward for their referral. For this purpose, the email address, name and IP address of you as the recommender are processed. Also, the email address and IP address of the recommended friend are processed for this purpose, only once they freely enter their details in the ‘been referred by a friend’ link at the checkout. In both cases, data is shared exclusively in pseudonymised form.

The data is processed voluntarily and with your explicit consent only or based on consent of the recommended friend, Art. 6 sec. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future.

Further details on how Mention Me processes your personal data can be found in the Mention Me privacy policy which is available in the Affiliate Details section below.

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EXERTIS

We use Exertis (UK) Limited to fulfil orders for selected items ordered on hmv.com. These items can be identified on hmv.com as they will have the wording ‘*item fulfilled by Exertis on behalf of hmv' on the product page.

When you place an order for goods that are fulfilled by Exertis, your details shall be forwarded to Exertis so that they can fulfil the order and to DHL Parcel UK Limited so that they can deliver the goods.

The privacy details for Exertis and DHL are available in the Affiliate Details section below.

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AFFILIATE DETAILS

Below are the details of our affiliates, along with links to their respective privacy policies. Please note that we cannot be held responsible for the content of external websites.

An Post: we use An Post to deliver items to customers in The Republic of Ireland who have ordered goods in our Dublin store for delivery to and collection from our Dublin store. 
An Post registered in Ireland with company number 98788.
Registered office: General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, Ireland.
An Post Privacy Documents

Bloomreach: we use Bloomreach to send personalised marketing communications.
Bloomreach B.V. Limited registered in the Netherlands with company number 34239916.
Registered office: Fred Roeskestraat 109, 1076 EE, Amsterdam, The Netherlands.
Bloomreach Privacy Notices

DHL: we use DHL to deliver selected items ordered on hmv.com.
DHL Parcel UK Limited registered in England and Wales with company number 00965783.
Registered office: 120 Buckingham Avenue, Slough, Berkshire, SL1 4LZ, United Kingdom.
DHL Privacy Policy

DPD: we offer DPD as a delivery option for items ordered on hmv.com.
DPDgroup UK Limited registered in England and Wales with company number 732993.
Registered office: Roebuck Lane, Smethwick, B66 1BY, United Kingdom.
DPD Privacy Notice

Eyos: we use Eyos for the delivery of electronic receipts.
Eyos UK Limited registered in England and Wales with company number 07091312.
Registered office: 23B Lenten Street, Alton, Hampshire, GU34 1HG, United Kingdom.
Eyos UK Privacy Policy

Exertis: we use Exertis to supply selected items ordered on hmv.com.
Exertis (UK) Limited registered in England and Wales with company number 01511931.
Registered office: Technology House, Magnesium Way, Hapton, Burnley, BB12 7BF, United Kingdom.
Exertis Privacy Notice

Google: we use Google Forms to obtain information when dealing with customer service enquiries.
Google UK Limited registered in England and Wales with company number 03977902.
Registered office: Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ, United Kingdom.
Google UK Privacy Policy

InPost: we use InPost as a delivery option for items ordered on hmv.com.
InPost UK Limited registered in England and Wales with company number 08090698.
Registered office: Unit C Boundary Park, Boundary Way, Hemel Hempstead, Hertfordshire, HP2 7GE, United Kingdom.
InPost Privacy Policy

MentionMe: we use referral marketing platform Mention Me on hmv.com.
Mention Me Limited registered in England and Wales with company number 08382730.
Registered office: 20-22 Wenlock Road, London, NW 7GU, United Kingdom.
Mention Me Privacy Policy

Quividi: we use Quividi in selected stores for digital advertising.
Quividi SAS registered in France with ID number FR71490937422.
Registered office: 43 Rue De Douai, 75009, Paris, France.
Quividi Privacy Policy

Royal Mail: we use Royal Mail as a delivery option for items ordered on hmv.com.
Royal Mail Group Limited registered in England and Wales with company number 03087786.
Registered office: 100 Victoria Embankment, London, EC4Y 0HQ, United Kingdom.
Royal Mail Privacy Notice

SMG: we use SMG to collect feedback on customer experiences in our stores and on hmv.com through surveys.
Service Management Group Limited (SMG) registered in England and Wales with company number 06353322.
Registered office: Governor's House, 5 Laurence Poutney Hill, London, EC4R 0BR, United Kingdom.
SMG Survey Privacy Policy

Tixserve: we use Tixserve to deliver digital tickets to events via our app hmvtickets.
Tixserve UK Limited registered in England and Wales with company number 13259103.
Registered office: Greens Court, West Street, Midhurst, West Sussex, GU29 9NQ, United Kingdom.
Tixserve Privacy Policy

Trustpilot: we may contact you to give you the option to leave reviews of our services on the Trustpilot website.
Trustpilot Limited registerd in England and Wales with company number 08595623.
Registered office: 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG.
Trustpilot Privacy Policy

UNiDAYS: we offer student discounts on selected products in our stores and online through UNiDAYS.
Myunidays Limited registered in England and Wales with company number 07552253.
Registered office: 2 Castle Boulevard, Nottingham, Nottinghamshire, NG7 1FB, United Kingdom.
UNiDAYS Privacy Policy

Zendesk: we use Zendesk to manage contact to and from our customer services team.
Zendesk Inc. registered in the USA.
Registered office: 989 Market Street, San Fransisco, CA 94103, USA.
Zendesk Privacy Notice

ZigZag: we use ZigZag to facilitate returns of goods that were ordered on hmv.com.
ZigZag Global Limited registered in England and Wales with company number 09404819.
Registered office: 4th Floor, 7-10 Chandos Street, London, W1G 8DQ, United Kingdom.
ZigZag Privacy Policy

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Last updated: 21 January 2025