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The personal information you choose to share with us, along with data collected on how you use our Websites help us to better understand our customers as a group and as individuals. This then helps us to advise you on the products and services that meet your needs.
‘Affiliates’ – means those companies listed under the Affiliate Details section (as may be amended from time to time).
‘Information Commissioner’ – means the Information Commissioner’s Office in the United Kingdom.
‘Loyalty Card’ – means the loyalty card provided to you when joining the Pure HMV Rewards Club. The Pure HMV Rewards Club is currently suspended.
‘Participating Retailers’ – means retailers that participate in the Pure HMV Rewards Club and accept our Loyalty Card as part of this scheme. The Pure HMV Rewards Club has now been suspended.
‘Pure HMV Rewards Club’ – means the rewards club that was run and administered by Pure HMV Loyalty Limited. The Pure HMV Rewards Club has now been suspended.
‘Store(s)’ means HMV and Fopp branded stores in the United Kingdom.
‘United Kingdom’ – means England, Scotland, Wales, Northern Ireland, and the Channel Islands.
‘us’, ‘we’, ‘our’ – means Sunrise Records and Entertainment Limited.
‘Websites’ – means collectively the websites at hmv.com, fopp.com, careers.hmv.com and individually each website (as relevant).
‘you’ and ‘your’ – means a user of the Websites and/or Loyalty Card.
We will at all times only collect and process your personal information in accordance with the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended, and any other applicable data protection legislation including the following:
Finally, we may receive information about you from third parties who are legally entitled to disclose that information.
By using our Websites and/or Loyalty Card or supplying your personal information to us by any other means, you agree that your information may be used by us (and where relevant by our Affiliates) for any of the following purposes:
We will only process your data for marketing purposes if you have given consent in the form of ticking the box when registering a new account, if you have opted in to receiving communications from us via your existing account settings, during the checkout process or you have signed up to one or more of our mailings lists via another means.
With your consent, we may contact you:
You may indicate your consent to the above when signing up to our Pure HMV Rewards Club or on our Websites by ticking boxes indicating your consent.
You may opt-out from receiving marketing communications at any time by:
We will share your information with Affiliates where you join our Pure HMV Rewards Club (listed under Affiliate Details); delivery and services (listed under Affiliate Details) and payment providers (listed under Payment Providers) where you make a purchase on a Website.
We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires longer. For example, we might need to keep your personal data to assist with any warranties that may exist.
We also use your IP address and User Agent to gather non-personal information about how you interact with our site. When you visit our site, your IP and User Agent are assigned a random ID (using SHA256 encryption). Once encrypted, the raw IP Address and User Agent data is then deleted. This aspect of user tracking garners no personally identifiable information and uses no tracking cookies.
We follow strict technical and organisation security procedures in the storage and disclosure of information, which you have given us. This is to prevent the loss, unauthorised access, or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected, hidden behind a firewall from the outside world.
However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.
We (or Affiliates on our behalf) may store or process information that we collect about you within the European Economic Area adhering to the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended, and any other applicable data protection legislation.
You have certain rights in relation to your personal information, including the right to:
If you wish to exercise any of your rights in relation to your personal information, please send your request to us in writing via any of the following means:
You agree not to misuse any personal information available on our sites or to gather it or use robots or other automated scripts, codes, or functionalities to do so.
The following disclaimer is appended to every non-marketing email we send to external email addresses:
DISCLAIMER: This email message is confidential and for use by the addressee only. If you are not the intended recipient, please retain confidentiality, delete the message, and advise the sender immediately of the error in transmission. Please then delete the message from your computer. Internet emails are not necessarily secure.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the sender in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
Companies with company numbers:
DKB Group Trading Limited (11914017), DKB Managed Services Limited (11968180), DKB Toys and Distribution Limited (13201192) and Sunrise Records and Entertainment Limited (11805729). Registered in England and Wales with registered offices at Mermaid House, Puddle Dock, Blackfriars, London, EC4V 3DB, United Kingdom.
Sunrise Records and Entertainment Ireland Limited (738195). Registered in Ireland with registered office at 18 Henry Street, Dublin, DO1 WA24, Ireland.
Sunrise Records & Entertainment Belgium BV (BE 0805.283.310). Registered in Belgium, with registered office at Silversquare Antwerp Tower, Frankrijklel 5, 2000, Antwerpen, Belgium.
Sunrise Records and Entertainment Limited, as data controller, uses digital advertising systems located at selected retail stores in the UK, Ireland and Belgium that are equipped with a counting and measurement system produced by the company Quividi SAS.
The software does not record and does not broadcast any image or video; it only collects anonymous numerical descriptors in order to identify the number of bystanders at any given moment and their demographic composition (by way of gender and age estimate).
The images detected by the software are never stored. From a technical standpoint, each image is present only in the volatile memory of the computer for a very short period of time and then immediately overwritten without any recording. All the anonymous data generated and collected by the counting and measurement systems of the audience are treated exclusively with IT systems, encrypted and sent securely to the servers hosting the service.
The aggregate information is treated exclusively by us in compliance with the provisions of the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2015 as amended.
For further details, you can consult the FAQs concerning the product and the procedure by which anonymous data is managed at www.quividi.com/privacy or contact us directly using the details in the Help Centre section on the website footer.
HMV uses a referral marketing programme from MENTION ME LIMITED, KENNINGTON PARK, 1-3 BRIXTON RD, LONDON, SW9 6DE. Through the Mention Me programme we enable You to recommend hmv.com to your friends. HMV then rewards both You as the referrer and your referred friend, when your referred friend also becomes a customer of hmv.com.
For this purpose, your name and email address as the referrer will be shared with Mention Me in compliance with the GDPR so that Mention Me can operate the service on HMV’s behalf.
Once you make a purchase on this Website, an overlay from HMV will be shown. You can then freely decide whether You want to recommend someone or not. If You decide to do so, You will have the option of sending a personally created link to a friend by e-mail, via Facebook, SMS or WhatsApp. Afterwards, both You and your recommended friend receive a reward for the recommendation, provided that the recommended friend has placed an order on the Website.
For this purpose, HMV will share personal data from You (e-mail address, name and order details) in encrypted, pseudonymised form with Mention Me, so that You can participate in this programme. This makes it possible to determine which customer is the referee of a new customer and who should receive a reward for their referral. For this purpose, the e-mail address, name and IP address of You as the recommender are processed. Also, the e-mail address and IP address of the recommended friend are processed for this purpose, only once they freely enter their details in the ‘been referred by a friend’ link at the checkout. In both cases, data is shared exclusively in pseudonymised form.
The data is processed voluntarily and with Your explicit consent only or based on consent of the recommended friend, Art. 6 sec. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future.
Further details on how Mention Me processes your personal data can be found on the Mention Me website.
We use Exertis (UK) Limited to fulfil orders for selected items. These items can be identified on the Website as they will have the wording ‘*item fulfilled by Exertis on behalf of hmv' on the product page.
When you place an order for goods that are fulfilled by Exertis, your details shall be forwarded to Exertis so that they can fulfil the order and to DHL Parcel UK Limited so that they can deliver the goods.
The Privacy Policies for Exertis and DHL are available on the Affiliate Details section below.
Bloomreach B.V. Limited incorporated and registered in the Netherlands with company number 34239916, whose registered office is at FRED ROESKESTRAAT 109, 1076 EE, AMSTERDAM, THE NETHERLANDS.
DHL Parcel UK Limited incorporated and registered in England and Wales with company number 00965783, whose registered office is at 120 BUCKINGHAM AVENUE, SLOUGH, BERKSHIRE, SL1 4LZ.
DPDgroup UK Limited incorporated and registered in England and Wales with company number 732993, whose registered office is at ROEBUCK LANE, SMETHWICK, B66 1BY.
Encompass Print Limited incorporated and registered in England and Wales with company number 05858982, whose registered office is at ENCOMPASS HOUSE, MANNERS INDUSTRIAL ESTATE, 17 BIRKDALE CLOSE, ILKESTON, DERBYSHIRE, DE7 8YA.
Eyos UK Limited incorporated and registered in England and Wales with company number 07091312, whose registered office is at 23B LENTEN STREET, ALTON, HAMPSHIRE, GU34 1HG.
Exertis (UK) Limited incorporated and registered in England and Wales with company number 01511931, whose registered office is at TECHNOLOGY HOUSE, MAGNESIUM WAY, HAPTON, BURNLEY, BB12 7BF.
Inpost UK Limited incorporated and registered in England and Wales with company number 08090698, whose registered office is at UNIT C BOUNDARY PARK, BOUNDARY WAY, HEMEL HEMPSTEAD, HERTFORDSHIRE, HP2 7GE.
Royal Mail Group Limited incorporated and registered in England and Wales with company number 03087786, whose registered office is at 100 VICTORIA EMBANKMENT, LONDON, EC4Y 0HQ.
Trustpilot A/K registered in Denmark, whose registered office is at PILESTRAEDE 58, 5TH FLOOR, DK-1112 COPENHAGEN K, DENMARK.
Tixserve UK Limited incorporated and registered in England and Wales with company number 13259103, whose registered office is at GREENS COURT, WEST STREET, MIDHURST, WEST SUSSEX, GU29 9NQ.
Zendesk Inc. incorporated and registered in the USA, with offices at 989 MARKET STREET, SAN FRANSISCO, CA 94103, USA.
ZigZag Global Limited incorporated and registered in England and Wales with company number 09404819, whose registered office is at 4th FLOOR, 7-10 CHANDOS STREET, LONDON, W1G 8DQ
All Fopp and HMV branded stores and hmv.com financial transactions are handled through payment services provider WorldPay (UK) Limited. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via hmv.com, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Last updated: 21 November 2023
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