Delivery charges
- Orders under £20 - £2.99 postage fee
- Orders £20 and over - FREE*
- Click & Collect - FREE**
- Express Delivery - £5.99
*Selected items are only available for shipping via a dedicated delivery service for a charge.
**Selected items are only available for delivery using Click & Collect to an hmv or FOPP store of your choice.
For more information, please visit the
Delivery section of our
Help Centre.
When will my order arrive?
- We aim to dispatch orders within 24 hours*
- Standard delivery is a Royal Mail Tracked 48® service and usually arrives within 2-5 working days, including Saturdays.
- Express delivery is either a Royal Mail Tracked 24® or DPD service, for delivery within two working days (if ordered by 2pm, Monday to Friday - excluding public holidays).
- We’ll aim to dispatch pre-orders so that you receive them on the release date.
*Items must be in stock to be dispatched within these timeframes. Where an item is '
Back in stock soon', we'll aim to receive more stock within a week and will dispatch orders once the stock has arrived.
For more information, please visit the
Delivery section of our
Help Centre.
Will you tell me when my order is on its way?
- We’ll send you a dispatch email when your items are on their way, but you can also check the status of your order in your account.
- We don’t always ship everything together so check your dispatch email for more details - we’ll send you a dispatch email per parcel.
- If your order contains items that are out of stock, we’ll ship the in-stock items as soon as we can and will dispatch the out-of-stock items as soon as we’ve received more stock.
For more information, please visit the
Delivery section of our
Help Centre.
Trusted Suppliers
Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers. When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item.
Returns
- We're happy to accept returns for unwanted items provided that they're returned within 14 days of receipt; unopened, unused and in perfect condition.
- Some exclusions apply, please visit the Returns section of our Help Centre for more details.
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