Delivery charges
UK Delivery:
- Orders under £20 - £2.99
- Orders £20 and over - FREE*
- Click & Collect - FREE**
- Express Delivery - £5.99
International Delivery:
Costs are calculated at checkout based on parcel size and weight.
Find out more here.
*Some items are only available via a dedicated delivery service, for an additional charge.
**Some items can only be delivered via Click & Collect to an HMV or Fopp store of your choice.
For more information, please visit the
Delivery section of our
Help Centre.
When will my order arrive?
- We aim to dispatch in-stock items within 24 hours*
- Standard UK delivery: Royal Mail Tracked 48® service, usually within 2-5 working days (including Saturdays).
- Express UK delivery: Royal Mail Tracked 24® or DPD, usually within two working days (order by 2pm, Monday to Friday, excluding public holidays).
- International delivery: Tracked service, usually within 3-5 working days.
- Pre-orders: dispatched with the aim to deliver on the release date.
*Where an item is '
Back in stock soon', we usually expect stock within a week and will dispatch it once available.
For more information, please visit the
Delivery section of our
Help Centre.
Will you tell me when my order is on its way?
- You will receive a dispatch email when each parcel is on its way.
- Orders may arrive in multiple parcels, depending on stock availability.
- Out-of-stock items will follow as soon as we receive stock.
- You can check the status of your orders in your account.
For more information, please visit the
Delivery section of our
Help Centre.
Trusted Suppliers
Items marked 'item fulfilled by Exertis on behalf of hmv' are dispatched directly by Exertis via their approved couriers. Your delivery details will be shared with Exertis and their courier to fulfil your order.
Returns
- We're happy to accept returns for unwanted items within 30 days of receipt, provided they’re in their original condition with all seals intact. Clothing and technology items without a seal may be opened for inspection (as you would in a shop) but must not be used and should be repackaged carefully.
- Some exclusions apply, please visit the Returns section of our Help Centre for more details.
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